Terms and Conditions

Effective Date: 1st May 2025

Welcome to Synovate Computers! These Terms and Conditions (“Terms”) govern your use of our website, https://synovate.co.ke/ (the “Site”), and our physical stores located in Nairobi, Kenya. By accessing or purchasing from us, you agree to comply with these Terms. Please read them carefully.

1. About Us

Synovate Computers is a registered business in Kenya offering quality computers, laptops, desktops, accessories, and IT services through our online platform and physical shops in Nairobi.

2. Eligibility

You must be at least 18 years of age or have legal parental or guardian consent to use this website and make purchases.

3. Products and Pricing

  • All product prices are listed in Kenyan Shillings (KES).
  • Prices and availability are subject to change without notice.
  • We strive to ensure product details and prices are accurate but do not guarantee the absence of errors.

4. Orders

  • Orders placed online are subject to confirmation and stock availability.
  • You will receive an order confirmation via email or SMS after successful checkout.
  • We reserve the right to cancel or refuse any order at our discretion.

5. Payment

We accept various secure payment methods including M-Pesa, debit/credit cards, and bank transfers.

  • All payments must be made in full before delivery or pickup.
  • Installment options may be available—contact us for more information.

6. Delivery & Pickup

  • We offer delivery services within Nairobi and across Kenya.
  • Delivery charges may apply depending on the location.
  • You may also collect your order from our physical shop upon confirmation.

7. Returns and Refunds

  • Products can be returned within 7 days of purchase if found to be defective or not as described.
  • Items must be returned in their original packaging and condition.
  • Refunds or exchanges will be processed once the item is inspected and approved.
  • Certain products like software or opened accessories may not be returnable.

8. Warranty

  • Products may come with manufacturer warranties.
  • Synovate Computers is not liable for damage caused by misuse, mishandling, or unauthorized repairs.

9. Intellectual Property

All content on this site—including logos, images, and text—is the property of Synovate Computers and may not be reproduced without written consent.

10. Privacy

Your personal data is handled in accordance with our [Privacy Policy] (link to be added). We do not share your information with third parties without consent.

11. Limitation of Liability

Synovate Computers shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

12. Governing Law

These Terms are governed by the laws of Kenya. Any disputes shall be settled under Kenyan law.

13. Contact Us

For any questions or concerns, please contact us:

  • Phone: +254 721 505959
  • Email:sales@synovate.co.ke
  • Physical Location: Ruprani House Moktar Daddah-Nairobi No.201